shopforme offers free shipping on orders over AUD $200 to VIC, NSW & SA^ ^Please note that due to increased shipping costs free shipping no longer applies to orders sent to WA, QLD, TAS, ACT & NT, we charge a flat $10 fee for shipping to these states, please select the relevant option at checkout. If your order contains in-stock items and Pre-Order items your order will be shipped out when the Pre-Order items arrive in-stock. Please note that gift cards are not included in the $200 free shipping total.
Please note that we are unable to combine orders placed on different days. Orders may be combined if purchased on the same day only.
I didn't receive an item that I ordered, what happens next?
We are very sorry for any errors we might have made in packing your order. We will do our best to fix any mistakes quickly and at no cost to you. If an item is missing we can send that item out and if an item is not what you ordered we are able to arrange an exchange. Please use the "Contact Us" button to get in touch with us and direct it to the Packing Issues section as soon as you find the problem so that we can help out straight away.
If you're order has not arrived within the expected timeframe, please shoot a quick message to our team so that we can investigate and get back to you with exactly what's happening with your order. Before doing this it may be helpful to try tracking your order yourself via Australia Post, as quite often the parcel may be waiting for you at your local post office after an attempted delivery.
My items arrived damaged, what next?
Our self-service warranty and returns area allows you to quickly submit your faulty or damaged items for processing. To request a return:
Please note that the cost of sending returns back to shopforme is $12.50 flat fee from anywhere in Australia. If your claim is for replacement of damaged sets (while in transit) you may be directed to Australia Post to lodge a claim.
What happens if I'm not home to receive the parcel?
Almost all of our items are sent via a registered service provided by Australia Post. While they do not phone you prior to delivery, it will not be an issue if no one is at home to sign for the parcel. You will be left with a postcard-type notification with further instructions. This card/notification usually means that your parcel is waiting for you at a local post office; the card should have details on where you can go to collect your parcel. You will need to present this card along with a photo ID for collection. The Post Office normally keeps your parcel for a week before returning it back to us as "Return to Sender".